Returns and Exchanges

Return & Exchange Policy

We want you to be absolutely satisfied with your purchase. Every care has been taken to assure that you receive your order precisely in the manner you requested it. If you have received merchandise that has been damaged during shipment or is defective, we will issue a full refund of the purchase price and shipping charges in the form of a credit to the original PayPal/credit card used to make the purchase.

Please email us at info@hofa.ph within 48 hours of receipt of your package if you have received merchandise that has been damaged during shipment or is defective. However, all items must be returned within 15 days of receipt and with accompanying proof or purchase (a copy of the electronic invoice and Paypal/credit card proof of payment). Remember to save all original packing materials and use it to securely reseal your package for return.

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